The Four Places Funnels Break
You don’t need dozens of metrics.
You need to know where to look.
1. Entry
Are the right people entering?
Healthy funnels start with aligned traffic. Not more traffic. Aligned traffic.
Warning signs:
Traffic up, conversions flat
Engagement looks high but intent feels low
Sales says leads are “confused”
This is usually a targeting or message problem, not a volume problem.
2. Progression
Are people moving forward naturally?
Movement matters more than totals.
Look at:
Step-to-step conversion
Time between stages
Where people hesitate
Healthy funnels have momentum.
Unhealthy funnels stall.
When progression slows, something is unclear, risky, or mismatched. People don’t stop because they hate you. They stop because they’re unsure.
3. Commitment
Is the ask appropriate for the moment?
This is where many funnels get greedy.
They ask for:
Too much information
Too much time
Too much trust
Too early
Healthy funnels escalate commitment gradually. Each step earns the next. If your funnel feels like a cliff instead of a ramp, conversion will suffer.
4. Handoff
Does momentum survive the transition?
The moment between marketing and sales is fragile.
Warning signs:
Leads go dark after conversion
Sales complains about quality
Prospects seem surprised on calls
If the handoff feels jarring, expectations were set poorly upstream. Funnel health includes continuity, not just conversion.